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FAQ's

FAQ's

GENERAL SALON ???

Q: What are your salon hours?

A: Our salon hours vary depending on the day of the week. Tuesday-Saturday 9am-7pm.

Q: How do I book an appointment?

A: You can book an appointment by booking online through our website. if you have questions feel free to call us.

Q: How far in advance should I book my appointment?

A: We recommend booking your appointment at least a week or 2 in advance to ensure that you get the time and stylist you prefer.

Q: What services do you offer?

A: We offer a wide range of services, including haircoloring, extensions, chemical straightners, silkpresses, natural haircare, haircuts and so much more

Q: How much do your services cost?

A: Our prices vary depending on the service and the stylist. Please check the stylist booking page for accurate pricing.

Q: What products do you use?

A: We use a variety of high-quality hair care products, including brands like Olaplex, Naked, Essations, Global Keratin, Matrix, Nairobi, Heavenly Textures and More.

Q: Do you offer bridal or special occasion hair and makeup services?

A: Yes, we offer bridal and special occasion hair and makeup services. Please contact us for more information.

Q: What should I do to prepare for my appointment?

A: We recommend brushing your hair thoroughly the night before your appointment. We offer shampoo, conditioning, treatments and detangling services with most services available.

Q: What is your cancellation policy?

A: We require 48 hours' notice for cancellations. Please call us to avoid being charged a cancellation fee.

EXTENSIONS & WEAVES

Q: What types of hair extensions do you offer?

A: We offer a range of hair extensions including tape-in, clip-in, micro-link, sew-in, and ktip extensions.

Q: How do I know which type of hair extension is best for me?

A: It's best to schedule a consultation with one of our hair extension specialists who can assess your hair type and discuss your desired look to recommend the best option for you.

Q: How long do hair extensions last?

A: The lifespan of hair extensions depends on the type of extension and how well they are maintained. Generally, sew ins & tape-in extensions last up to 8 weeks, Itips upto a year with regularly scheduled maintenance.

Q: Can I wash my hair with extensions?

A: Yes, you can wash your hair with extensions, but it's important to use sulfate-free shampoo and conditioner and avoid scrubbing your scalp too vigorously.

Q: Can I style my hair with extensions using hot tools?

A: Yes, you can use hot tools on your hair with extensions, but it's important to use a heat protectant spray and avoid using excessive heat, which can damage both your natural hair and the extensions.

Q: How do I maintain my extensions?

A: It's important to brush your extensions regularly to prevent tangling, avoid sleeping with wet hair, and use a silk or satin pillowcase. Your hair extension specialist can also provide you with specific maintenance instructions for your type of extensions.

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